Answers on ordering, payments, shipping, and customs for SEOUL4PM buyers.
All About SEOUL4PMπ§ Browse by topic
Topics
About, Sign-up & Contact
Who we are, how to sign up, and how to reach us.
Product, Pricing & Sourcing Requests
MOQ and MOA, price changes, price lists, and sourcing requests.
Order Process, Storage & Shelf Life
The five order stages, status badges, storage fees, and shelf life.
Payments
Deposit and balance, payment methods, fees, and invoices.
Cancellations & Refunds
Canceling orders, items that weren't secured, refunds, and store credit.
Shipping & Incoterms
Shipping costs, Incoterms, pickup, destinations, and lead times.
Import Customs & CPNP/RP (EU & UK)
CPNP and RP requirements for EU and UK shipments, and customs clearance.
Damage, Loss & Returns
Damaged or lost shipments, return eligibility, and claim deadlines.
Documentation & Amazon
Invoices, CI/PL, other certificates, and Amazon resale.
π Buyer Guide
Step-by-step buyer guide: sign up, order, and shipping. Each step shows exactly where to click.
π οΈ How-to guides
Step-by-step walkthroughs with screenshots.
How shipping worksRequesting a partial shipmentReporting damaged or lost shipmentsWhere to find your invoices, CI/PL㪠Still need help?
All customer support is handled through KaiCX.
π MonβFri, 10:00 AM β 6:00 PM (KST)
ποΈ Closed on Korean holidays