At a glance
- 📸 Damaged on arrival: contact us on KaiCX with photos of the outer box, the products, and the shipping label.
- ↩️ Return and claim requests must be made within 14 days of delivery.
- 📮 Shipments confirmed lost via FedEx, UPS, or DHL receive 100% compensation.
What should I do if my items arrive damaged?
Contact SEOUL4PM on KaiCX right away with:
- A photo of the damaged outer box
- Photos of the damaged products
- A photo of the shipping label on the box
Keep the box and products as-is until you receive further instructions — claims can't be processed if items have already been discarded. If your order shipped via your own freight forwarder, contact the forwarder directly, as SEOUL4PM can't take responsibility for those shipments.
Can I return a product?
Yes, if the wrong item was shipped or the product arrived damaged. The item must be unopened and in the same condition as delivered, and the return must be requested within 14 days of delivery. Submit photos of the issue with your reason for return; SEOUL4PM arranges the return at its own cost. Once the item arrives back at the warehouse, it's processed as a refund or converted to credit.
What happens if my shipment is lost in transit?
If a shipment is confirmed lost via FedEx, UPS, or DHL, you receive 100% compensation.
How long do I have to file a shipping-related claim?
Claims must be submitted within 14 days of the delivery date. SEOUL4PM is not liable for refunds or compensation for claims reported after this period.
Still need help? As a rule, all customer support is handled only through KaiCX. Mon–Fri, 10:00 AM – 6:00 PM (KST), closed on Korean holidays.