If your order arrives damaged, send us photos through KaiCX and we'll take it from there.
If your items arrive damaged
Contact SEOUL4PM on KaiCX right away with these photos:
- A photo of the damaged outer box
- Photos of the damaged products
- A photo of the shipping label on the box
Keep the box and products as-is until you receive further instructions. Claims can't be processed if items have already been discarded.
Claim deadline
Claims must be submitted within 14 days of the delivery date. SEOUL4PM is not liable for refunds or compensation for claims reported after this period.
Returns
You can return a product if the wrong item was shipped or the product arrived damaged.
- The item must be unopened and in the same condition as delivered.
- The return must be requested within 14 days of delivery.
- Submit photos of the issue along with your reason for return. SEOUL4PM arranges the return at its own cost.
- Once the item arrives back at our warehouse, it's processed as a refund or converted to credit.
If your shipment is lost in transit
If a shipment is confirmed lost via FedEx, UPS, or DHL, you receive 100% compensation.
Shipped with your own forwarder?
If your order shipped via your own freight forwarder, contact the forwarder directly. SEOUL4PM can't take responsibility for those shipments.
Related pages
Still need help? As a rule, all customer support is handled only through KaiCX. Mon–Fri, 10:00 AM – 6:00 PM (KST), closed on Korean holidays.