At a glance
- ✋ Cancel or change any time before the deposit is paid.
- 🔁 If an item isn't secured, request it again or refund it — act within 2 weeks.
- 🎟️ Store credit doesn't expire.
When can I cancel or change my order?
You can cancel or change your order any time before the deposit is paid. Once the deposit is paid, SEOUL4PM places the purchase order with the brand, so cancellations and changes are no longer possible on your side. This applies to changes you request — if SEOUL4PM can't supply an item, it's canceled on our side and refunded (see below).
An item wasn't secured — what are my options?
If SEOUL4PM can't secure an item, it appears under the Needs attention tab marked Not secured, and you choose what happens next: request it again (sourcing restarts right away) or refund it (the item's deposit becomes store credit immediately, ready to use on your next payment). If you don't act within 2 weeks, SEOUL4PM automatically cancels the item and refunds its deposit to store credit.
Why was my order canceled?
An item can be canceled for a few reasons:
- The brand couldn't supply it (out of stock, discontinued, or the brand's MOA wasn't reached).
- It became restricted for your market or sales channel (distribution agreements change frequently, so this can happen even after you've ordered).
- Payment wasn't completed in time (orders that sit unpaid past a certain period are canceled automatically).
Canceled items appear under Needs attention, marked Canceled — already refunded; the deposit becomes store credit right away, and canceled notices stay in the tab for 3 months. If you still need a canceled item, contact SEOUL4PM on KaiCX.
What is your refund policy?
Once you've paid, SEOUL4PM can't refund an order you decide not to go ahead with — the purchase order is already placed with the brand. If SEOUL4PM cancels an item (it wasn't secured, or it's restricted for your market/channel), that item is refunded: its deposit becomes store credit right away. If you'd rather have it returned to your original payment method, contact your manager.
How does store credit work?
Store credit issued from a cancellation or refund doesn't expire and can be used toward your next deposit or balance payment.
Still need help? As a rule, all customer support is handled only through KaiCX. Mon–Fri, 10:00 AM – 6:00 PM (KST), closed on Korean holidays.