At a glance
- π° Deposit: 30% of each item at checkout.
- π¦ Balance: the remaining 70% plus shipping, billed per shipment.
- π³ Fees: credit card 3.3%, bank transfer none, US ACH flat $5.
What is pre-order, and how do deposit and balance payments work?
Most products are pre-order β SEOUL4PM sources them from the brand after you order, rather than holding stock. Each item is paid in two stages:
When | How much | |
Deposit | At checkout | 30% of the item |
Balance | When the item is in the warehouse, billed per shipment before it ships | The remaining 70% of the item, plus shipping for that shipment |
When your entire order consists of in-stock (on-hand) items, there's no deposit β you pay in full at checkout.
Deposit and balance are counted per item, not per order: at checkout, the 30% deposits of all items are added up and paid as one deposit. When a shipment goes out, its invoice charges the remaining 70% of only the items in that shipment β so if your order ships in more than one batch, each invoice covers just the items in it. The total you pay across all invoices is always the same.
Why is my first invoice higher than I expected?
Your first invoice only applies the deposit that belongs to the items in that shipment; the rest of your deposit stays with the items that haven't shipped yet, so every later invoice is lower by exactly that amount. Example β a $10,000 order with a $3,000 deposit, shipping in two parts:
First invoice ($4,000 of goods) | Second invoice ($6,000 of goods) | Total | |
Charged | $2,800 (β$1,200 deposit) | $4,200 (β$1,800 deposit) | $7,000 (β$3,000 deposit) |
Your whole $3,000 deposit is used either way β it's simply applied to the shipments the items belong to.
What payment methods and fees does SEOUL4PM offer?
Three payment methods:
- Credit card (VISA/MasterCard/JCB, 3.3% fee)
- Bank transfer (USD or KRW β wire instructions sent after checkout, no fee)
- US Bank Account / ACH (flat $5 fee, settles in a few business days)
Payments and price lists are currently supported only in KRW and USD.
How long does payment confirmation take?
The payments team reviews and follows up if there's an issue. If payment isn't confirmed within about 3 days, an automatic notification email is usually sent; otherwise, check your status directly under My payments.
Can I request an undervalued invoice?
No β due to legal regulations, SEOUL4PM cannot issue invoices showing an amount lower than the actual transaction value.
Can I contact a brand directly?
No, direct connection with brands is not available.
Still need help? As a rule, all customer support is handled only through KaiCX. MonβFri, 10:00 AM β 6:00 PM (KST), closed on Korean holidays.