The Teatree Calming Powder Wash -

MOQ (Minimum Order Quantity) is the smallest amount you can order for a product. Most products are sold by the box, so you'll order in full boxes — one box being the minimum.

MOA (Minimum Order Amount) is how much a brand needs in total orders before we can order from them. Since orders add up across buyers, yours may wait a bit until that point — it varies by brand.

Most of our products are pre-order, which means we source them from the brand after you place your order rather than holding them in stock.

Because of this, each item is paid in two stages.

When all the items in your order are in stock, there's no deposit — you just pay in full at checkout.

Deposit and balance are counted per item, not per order. At checkout, the 30% deposits of all your items are added up and paid as one deposit. When a shipment goes out, its invoice charges the remaining 70% of the items in that shipment only — so if your order ships in more than one batch, each invoice covers just the items in it. The total you pay is the same either way.

Yes, we'd be happy to check for you. Please submit your request through the form below and our sourcing team will get back to you within 2–3 business days.

Your CI/PL (Commercial Invoice & Packing List) and billing invoice come with every shipment, and are available in your account.

We also provide these documents for your order:

• MSDS (Material Safety Data Sheet)
• CO (Certificate of Origin)
• CI (Commercial Invoice)

If a product has CPNP listed under Documents on the product detail page, we will provide CPNP information before your order ships.